PRIVACY POLICY

Last updated: 11 September 2026

Polestar Pilates GCC respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Connect Studio, operating through the Polestar Pilates GCC brand ("we", "us" or "our"), collects, uses, stores and protects personal information when you visit polestarpilatesgcc.com or go.polestarpilatesgcc.com, contact us, register for a course or use our services.

1. Information We Collect

Depending on how you interact with us, we may collect:

Personal and Contact Information

This may include:

  • name;

  • email address;

  • telephone number;

  • country or location;

  • billing information;

  • course and enrolment information; and

  • communications you send to us.

Professional and Educational Information

Where relevant to a course, we may collect information concerning your:

  • profession;

  • qualifications;

  • previous Pilates or fitness experience;

  • education;

  • certifications; and

  • course prerequisites.

Payment Information

When you purchase a course or service, payments may be processed through third-party payment providers.

We may receive transaction information such as payment status, amount, date and transaction reference. We do not necessarily receive or store your complete payment-card details.

Technical Information

When you use our Website, we may automatically collect information such as:

  • IP address;

  • browser and device type;

  • operating system;

  • pages visited;

  • referring website;

  • approximate location derived from IP address;

  • interaction and usage information; and

  • cookie and similar technology identifiers.

Health Information

Certain training activities may require you to disclose information relevant to your safe participation, such as injuries, physical limitations or other health-related information.

Where we collect such information, we will limit collection and use to what is reasonably necessary and handle it with appropriate care.

2. How We Use Your Information

We may process personal information to:

  • respond to enquiries;

  • process applications and enrolments;

  • administer courses and training;

  • process and confirm payments;

  • provide online course access;

  • communicate course schedules and changes;

  • maintain student and certification records;

  • provide customer support;

  • issue certificates and course documentation;

  • improve our Website and services;

  • maintain Website and information security;

  • comply with accounting, tax, regulatory and legal obligations;

  • establish, exercise or defend legal claims; and

  • send marketing communications where permitted.

3. Legal Basis for Processing

Depending on the circumstances, we may process personal information because:

  • you have provided consent;

  • processing is necessary to provide a service or fulfil a contract with you;

  • processing is necessary to take steps at your request before entering into a contract;

  • we are required to comply with a legal obligation;

  • processing is necessary to protect legal rights or interests; or

  • another lawful basis is available under applicable data protection legislation.

Where processing is based on consent, you may withdraw that consent.

4. Marketing Communications

Where permitted by applicable law, we may send information about courses, workshops, events and related services.

Where consent is required, we will request it before sending such communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe facility contained in the communication or by contacting us.

Unsubscribing from marketing will not prevent us from sending necessary transactional communications concerning a course or service you have purchased.

5. Cookies and Analytics

Our Website may use cookies and similar technologies to operate the Website, remember preferences, measure Website usage and support marketing and advertising activities.

Further information is available in our Cookie Policy.

Where required, non-essential cookies will be used subject to your cookie preferences or consent.

6. Sharing Personal Information

We may share information where reasonably necessary with service providers supporting our operations, including providers of:

  • website hosting;

  • customer relationship management systems;

  • email and communications;

  • payment processing;

  • accounting;

  • online learning systems;

  • video conferencing;

  • analytics;

  • advertising and marketing technology; and

  • IT and cybersecurity services.

We may also share relevant information with Polestar Pilates organisations, educators, examination providers or certification bodies where necessary to administer your training, examinations or certification.

We may disclose information to regulators, courts, government authorities, law-enforcement agencies or professional advisers where required or permitted by law.

We do not sell your personal information.

7. International Data Transfers

Some service providers or Polestar-affiliated organisations may process information outside the United Arab Emirates.

Where personal information is transferred internationally, we will take reasonable measures to ensure the transfer is carried out in accordance with applicable data protection requirements.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, accounting, regulatory, certification and record-keeping requirements.

Different categories of information may therefore be retained for different periods.

When information is no longer required, we will delete, anonymise or securely dispose of it where reasonably practicable.

9. Security

We use reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, alteration, disclosure, destruction or loss.

However, no internet-based service or electronic storage system can guarantee absolute security.

10. Your Rights

Subject to applicable UAE data protection law and any lawful exceptions, you may have rights concerning your personal information, including rights to:

  • obtain information about how your data is processed;

  • request access to certain personal information;

  • request correction of inaccurate information;

  • request deletion of information in applicable circumstances;

  • restrict or object to certain processing;

  • request transfer of data where applicable;

  • withdraw consent where processing is based on consent; and

  • raise a complaint regarding the processing of your personal information.

To exercise a privacy right, contact us using the details below. We may need to verify your identity before completing a request.

11. Children's Privacy

Our Website and professional teacher-training services are not intended to knowingly collect personal information directly from children without appropriate parental or guardian involvement where required.

If you believe that personal information relating to a child has been provided to us improperly, please contact us.

12. Third-Party Websites

Our Website may link to external websites or services.

We are not responsible for the privacy practices of third-party websites. You should review the privacy policies of those services before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, technology or legal requirements.

The current version will be published on the Website with the date of the latest update.

14. Contact Us

For privacy enquiries or requests, contact:

Polestar Pilates GCC / Connect Studio
Third Floor, Wadi Al Safa 5
Emirates Road 611
Dubailand, Dubai
United Arab Emirates

Email: [email protected]
Telephone: +971 50 468 6166